According to news on March 15, CCTV’s 315 Gala revealed that new BMW cars frequently make abnormal noises, with sharp friction sounds and metal collision sounds coming from the transmission system. In a video provided by a BMW owner, you can clearly hear the sharp friction and metal impact sounds from the transmission system when the car is switching between R and D gears.
After interviewing many BMW 530Li owners, CCTV reporters also visited many BMW 4S stores across the country. The staff of BMW 4S stores did not shy away from the issue of abnormal noise in the drive shaft of the BMW 530Li model. The maintenance staff also frankly told reporters that the drive shaft can be replaced, but they cannot return or replace the car.
During the investigation, the reporter learned that replacing the drive shaft with a new one cannot completely solve the problem of abnormal noise in the vehicle's drive shaft. BMW manufacturers and various 4S stores are also well aware of this. Car owners believe that as long as there is such unexplained abnormal noise in the drive shaft, it represents a safety hazard. BMW manufacturers have the responsibility and obligation to find out the truth and give car owners a clear answer.
In response to the problems exposed at the 315 party, BMW issued a statement saying that we have previously conducted technical verification and confirmed that the phenomenon will not affect driving safety and can be solved through maintenance. BMW will bear all related maintenance costs. We will further carry out technical review and in-depth analysis to give consumers satisfactory answers. We sincerely apologize for any inconvenience this may cause to users! BMW will continue to adhere to the "customer-centric" purpose, effectively safeguard the rights and interests of consumers, and provide consumers with high-quality services and support.