Didi Chuxing issued a "clarification on "pop-up reminders for drivers and passengers chatting".Recently, a netizen posted a video saying that "I was reminded by a Didi pop-up window when I was chatting with the driver about my income in the car", which aroused the concern and discussion of many users and netizens.Didi said that after communicating and verifying with both drivers and passengers, as well as carefully checking the system background, it was confirmed that the relevant rumors on the Internet are all rumors.
During this trip, there was no so-called pop-up reminder in the Didi App, nor was there any voice broadcast or reminder regarding the communication between the driver and the passenger. The original author of the rumor has now deleted the false content.
It is understood thatDidi's audio and video recordings are used in situations such as judging disputes between drivers and passengers, missing items, etc.Since Didi launched audio and video recording in 2019, driver safety and service disputes have continued to decrease, with an average annual decrease of more than 20% in the past five years.
At the same time, the recovery rate of lost items has increased significantly. In the first half of this year, Didi helped users recover 249,781 lost items, including 165,188 mobile phones.
The in-car audio and video recordings will identify whether the driver is distracted or fatigued, and will also conduct systematic identification of some illegal and criminal risks.
At the same time, the system will remind drivers and passengers from time to time not to disclose personal contact information, and calls on drivers and passengers to protect personal privacy such as account information and beware of fraud.
Didi emphasized,There is absolutely no such thing as a video blogger making up a claim that "didi pop-ups will remind drivers of their income while in the car".
The audio and video information processing agreement strictly follows the requirements of relevant laws and regulations. Users can set up and turn on or off in-car audio and video recording. The audio and video recordings are encrypted and stored, and drivers and passengers cannot download them themselves. Retrieval and viewing of audio and video recordings require user authorization.
Didi added: We also realizeThe safety reminder content of Didi Car Owner App may contain some reminders that may cause misunderstanding or concern.
When the recording system automatically identifies risks, there is a certain error rate. The recording may also be unclear due to reasons such as a noisy environment in the car or open windows, resulting in misjudgments by the system. We will optimize and improve as soon as possible.