A few days ago, an own flight incident caused 170 Korean passengers to be stranded in the Philippines. This group of passengers was originally scheduled to take a charter flight back to Jeju on the 3rd, but when they arrived at the airport, they found that the plane had already taken off and were forced to stay there for two full days.
Most of these tourists are residents of Jeju Island, including group tourists and individual tourists who go to the Philippines to play golf. One of the passengers, A, revealed that he paid about 1.2 million won (approximately RMB 6,012) to the travel agency for a four-day and three-night trip. Passengers originally planned to take Royal Philippine Airlines flight RW242 back to South Korea at 4:30 pm on the 3rd, but were informed when checking in that the flight was canceled due to weather conditions.
▲On March 5, passengers on Royal Philippine Airlines flight RW242 walked out of the departure lounge of Jeju International Airport.
However, passengers discovered through their own inquiries that flight RW242 arrived at Jeju International Airport at 4:52 pm that day and did not carry any passengers. In this regard, the travel agency explained that the flight took off early, but the airline did not notify passengers; while the airline insisted that the flight schedule was not adjusted because the travel agency made a time error.
This incident involves a three-party contract between a Korean travel agency, a Philippine travel agency and an airline. Preliminary investigation shows that it was caused by poor communication among the three parties. At present, regarding follow-up compensation, the travel agency only stated that it "will be processed after the passenger returns to the country" and will be further processed according to the travel contract.