In order to solve the problems of false propaganda and induced consumption of communication services through telemarketing that have been prominently reported by users, the three major operators have now announced new measures. The report mentioned,In order to implement the "Information and Communication Heart-warming Service" and solve the problems of false propaganda and consumption inducement in communication business telemarketing that have been highlighted by users, three basic telecommunications companies today collectively issued measures to standardize telemarketing and unify outbound marketing numbers.
It is reported that,The only official outbound marketing numbers of the three basic telecommunications companies are: China Telecom 10001, China Mobile 10085, and China Unicom 10016. If you receive another number asking you to apply for a card or package, it is definitely not a formal channel.
The three basic telecommunications companies require that if the user clearly refuses the telemarketing business, no more calls can be made to disturb the user; telemarketing must comprehensively and accurately introduce the marketing content, do not make false propaganda, induce consumption, and do not conceal key information such as tariff standards, applicable scenarios, validity periods, restrictive conditions, etc. All tariff plans recommended to users must be publicized in the online business hall and official App.
Officials also pointed out that the entire outbound marketing process must be recorded and reviewed, and full-process quality inspection must be implemented with strict standards to ensure integrity, compliance, clarity and transparency. After obtaining the user's consent, the staff will send a confirmation text message requesting business processing to the user, explaining the necessary information for the business. The user will then handle the business after confirming the text message. After the application is successful, a notification text message must be sent promptly.
In addition, the three major operators are currently promoting work style correction and implementing the work deployment of the Ministry of Industry and Information Technology in 2025. They promise that "we will respond to the people's calls", maintain the industry ecology, and effectively respond to customer concerns.
These include a commitment that business subscriptions must be confirmed and approved by customers; streamlining the types and quantities of tariff packages; unannounced packages will not be sold, etc., so that users can understand their consumption.