Today, the second-hand trading platform App Qiandao released a "Note on Recent False Information on the Internet", which mentioned that today some media published on multiple social platforms ""If you want a refund, you will have to slap the child for 5 minutes." Who has been trapped by the second-hand trendy toy trading trap? 》report. Qiandao said,This transaction dispute was caused by personal idle transactions and the Qiandao flash sale service was not used.
The chat screenshots appearing in the article are actually screenshots of private chats between buyers and sellers, not the content of communication between buyers and platform customer service.
The so-called "Refund Instructions for Minors" appearing in the screenshot is a meme material circulated on the Internet and is not an official rule of the platform.
When the buyer introduced the situation to the platform customer service, he said that the relevant transaction was purchased by his child using his grandma’s mobile phone.
Qiandao also mentioned that Qiandao sincerely accepts criticism regarding the data related to the Black Cat Complaint Platform mentioned in the report.
Qiandao said it has invested a lot of resources in warehousing fulfillment, customer service operations and other aspects, and will continue to optimize the service experience.
