Logitech mouse after-sales service officials directly sent back three brand new products. Unfortunately, they still have to return them.

In the past, we have seen many American users share their experience of placing an order but receiving multiple times of the product, and the customer service said there was no need to return it.So what if this happened elsewhere, and the ending might be completely different.According to reports, Mr. Di from Taiwan shared his experience in applying for Logitech mouse after-sales service.He purchased the Logitech SuperLight 2 DEX mouse in November last year. After using it for three months, the scroll wheel developed a rollback problem.As a result, guns are frequently cut randomly when playing shooting games such as "Dauntless Contract".

So, he applied for after-sales maintenance from Logitech officials. The factory processed it very quickly and sent the product back in just one week.

However, when Mr. Di opened the express box, he was shocked. He was only supposed to send back a new replacement product, but there were three brand new mice of the same model lying neatly in the box.

Although he was overjoyed, considering the legal risks and psychological pressure, Mr. Di still took the initiative to contact customer service to report.

Since the incident coincided with the Lunar New Year, Logitech did not respond until last Thursday when it suddenly announced:We have coordinated with the logistics company to pick up the package at 10 a.m. on Friday, and we apologize for the inconvenience caused to customers.

This reversal caused a large number of netizens to watch. Some netizens lamented: "Such a 'good thing' can only happen in the United States, which is protected by specific laws. If you don't return it in Taiwan, you will be accused of misappropriation."

Many players also expressed dissatisfaction with Logitech's after-sales process: "Obviously the official sent the wrong product, but they still specified a time to ask the customer to cooperate with the delivery. Shouldn't we first negotiate a time that is convenient for the customer?"

It should be noted that the after-sales policies of multinational companies vary greatly in different regions. For such obvious delivery errors, proactive communication and truthful return are still the best options to avoid subsequent legal disputes.