While Microsoft is vigorously promoting its artificial intelligence products to consumers and enterprises and deeply integrating Copilot in Windows 11, it positions this AI service as "entertainment use" in official documents. The Microsoft Copilot Terms of Use, updated in October last year, clearly states that this large language model (LLM) is "for entertainment purposes only" and users should not use it to provide important advice and do so at their own risk.
This statement is in sharp contrast to Microsoft's recent publicity around Copilot+ PC and enterprise users, raising questions about its confidence.
In the terms of use, Microsoft wrote: "Copilot is for entertainment purposes only. It may make mistakes and may not work as expected. Do not rely on Copilot for important advice. Use Copilot at your own risk." The report pointed out that similar disclaimers are not unique to Microsoft, and other large AI model service providers have also adopted similar statements. xAI, for example, reminds users in its terms of service that artificial intelligence is "rapidly evolving and probabilistic in nature," so the content generated may be "hallucinatory," contain offensive content, not accurately reflect real people or facts, or even be completely inappropriate for the user's intended use.
Although generative AI has been proven to improve efficiency in scenarios such as writing and programming, it is still just a tool that lacks a responsible subject and cannot bear any legal or practical consequences for its own mistakes. Therefore, users must exercise caution when relying on their results, be skeptical of the output, and cross-check. However, the report also reminds that even if users are aware of these technical limitations, humans are still susceptible to the influence of "automation bias", that is, they are naturally more inclined to believe the answers given by machines and ignore contradictory data or clues.
The risk of this automation bias is further amplified in the current context where AI-generated content becomes increasingly natural and looks more “real.” The article pointed out that when AI can give logically consistent and authoritative answers on the surface, it is easier for users to believe it at "just a glance", thus invisibly relaxing their vigilance. In this case, on the one hand, manufacturers encourage users to widely adopt AI in work and life through advertisements and product integration, but on the other hand, they use standardized disclaimers in terms of use to cut off responsibilities. This tension has also become a controversial phenomenon in the current development of the AI industry.