Recently, a Brazilian Xbox user was forced to take legal measures to sue Microsoft because his account was hacked and could not be retrieved. He eventually successfully won the case and regained control of his account. The incident occurred in April this year, when the account of the user named Ordo_Liberal was hacked even though two-factor verification was turned on. Ordo then contacted Microsoft's customer support team. Although the other party admitted that the account had indeed been stolen, they stated that the account could not be restored because the hacker had changed the account security information.
The only solution given by Microsoft is to completely cancel the account, which means that the user will lose all purchased games, including "Minecraft".
In stark contrast to Microsoft, Ubisoft's customer service was extremely efficient when the same hacker attempted to breach Ordo's Ubisoft account via a linked Microsoft account. After receiving the work order, Ubisoft assisted the user in restoring account access within an hour through simple identity verification.
Faced with Microsoft's negative response to "forced account deletion", Ordo hired a lawyer in Brazil and took advantage of the strong local consumer protection laws to file legal proceedings through public defense channels. Ordo revealed that Microsoft performed very strongly in court. Not only did it send a team of 12 lawyers, but it also submitted a 300-page document to defend, but it still lost the case in the end.
According to the ruling issued by the Rio de Janeiro Court of Justice (TJRJ), the case number is 0811207-44.2026.8.19.0002. The court required Microsoft to restore the user's account and all digital assets within 15 days, otherwise it would face continuously increasing fines. In addition, Microsoft also needs to pay Ordo about $400 in emotional damages. Ordo shared his experience of winning the lawsuit on the Reddit forum. He joked that he personally incurred no substantial legal expenses in this legal action. The only expense was a pair of $10 pants purchased to attend the court.
The case attracted widespread attention on the Internet and once again sounded the alarm in the era of digital games. As technology giants such as Sony and Microsoft gradually implement a fully digital game distribution model, the security of user accounts and the protection of rights and interests have become more important than ever. The Brazilian player’s victory not only demonstrates the power of the law in protecting the rights and interests of digital consumers, but also provides solutions for users who have been ignored by the platform after encountering similar “account hijacking”.