According to domestic media reports, in addition to difficulty in downgrading tariffs, China Mobile also has problems such as restrictions on the 8-yuan "guaranteed number" package and no processing if no complaints are made. According to relevant personnel of 10086, the current 8 yuan "number protection" package can be processed normally, but it needs to be called back by a dedicated person within 48 hours after registration.
The 8-yuan package is the lowest-priced package in China Mobile's 4G Feixiang series. The monthly rent only costs 8 yuan, and you can choose 30 minutes of domestic calls or data. It is also jokingly called the "guaranteed number" package by users.
This package was once removed from the shelves by China Mobile in 2018, but was subsequently re-listed after being interviewed. However, currently, among the packages recommended on the China Mobile APP, there is no 8 yuan package tier, and users can only apply for it through the 10086 phone number or offline business hall.
In addition to being "hidden" in the APP's recommended packages, a large number of users said they encountered layers of restrictions when applying for the 8-yuan "number protection" package, and they could only successfully apply for it after making a complaint.
Many users who complained also said that they planned to change their original packages to 8 yuan 4G Flying Card. After calling 10086, I was told that "the 8 yuan package has been discontinued", or I went offline and was told that it could not be processed.
Why does the 8-yuan "number protection" package require a complaint to be successfully processed? China Mobile customer service staff said that the current 8 yuan 4G Feixiang card can be processed normally, but it needs to be called back by a dedicated person within 48 hours after registration. As for whether it is necessary to go to an offline business hall for processing, he said that it depends on the user's personal account status, and may be required to go to an offline business hall for processing.