According to a report from the Henan TV Metropolis Channel, Henan Zhoukou Unicom was recently exposed for forcing users to change optical modems, and even forced users to suspend their accounts in the background. It is said that the local China Unicom company forced Smart Home engineers to complete the task of replacing 10 optical modem router terminals every month, and even the installation and maintenance engineers also engaged in sales promotion.
In order to force users to "willingly" replace the optical modem,China Unicom stopped the user's broadband account in the background, causing the user to be unable to access the Internet, and then asked engineers to come to the door to "repair" it. It unscrupulously told the user that the optical modem was broken and that they had to spend 299 yuan to replace it.
After the replacement is completed, China Unicom will open the user's broadband account in the background to make it appear to be back to normal.
at the same time,When China Unicom installed computers for new users, they deliberately used worn-out optical modems that had been forced to replace them with new ones. After a period of time, they would tell users that they were using old optical modes that could not be matched and must be replaced with new ones.
China Unicom goes back and forth like this to increase its revenue.
also,China Unicom will also deliberately turn off users’ SMS services and add value-added services in the background., and then turn on the text messaging function to make profits for yourself.
Check the Black Cat Complaint Platform and you will find thatAs early as the first half of 2022, many users complained about China Unicom, which forced users to replace optical modems on the grounds of broadband upgrade, otherwise they would not be able to access the Internet.
Some of the complaints were clearly about Henan Unicom, while others did not specify the specific region.
China Unicom has not given any clear solutions to these complaints.