Today at noon,Taiwanese singer Zheng Zhihua posted an apology on Weibo for the word "rolling and crawling", admitting that the words were used in anger due to an unsatisfactory boarding process.He said, "The word rolling and crawling was a word I used in anger when my boarding process was not going smoothly. I must apologize for my wording.The guy who helped push my wheelchair was very good this time. He even directly helped my legs into the plane door. I would like to express my gratitude to all the service staff and hope that this will not have a bad impact on the service staff.
The concern for the interests of minority groups caused by the incident is of greater significance than my personal feelings, and it should be discussed by all parties in society. "
It is worth mentioning that earlier, surveillance footage of Zheng Zhihua boarding a plane at Shenzhen Airport was exposed, and the direction of public opinion immediately reversed. Displayed on the screen,In just one and a half minutes, a total of 3-4 staff members helped him board the plane. Many netizens believe that Zheng Zhihua's statement of "rolling and climbing" is too exaggerated. The airport is a normal service and is not that unbearable.
Event review:
On October 25, Zheng Zhihua posted on social platforms that Shenzhen Airport’s attitude towards disabled people is the most inhumane. When I took a flight at Shenzhen Airport, the elevator was 25 centimeters away from the door floor after it rose to the door, making it impossible to push her wheelchair into the plane. The driver operating the lift truck was unwilling to raise the lift plate and watched coldly as he "rolled and climbed" into the plane.
Subsequently, the matter attracted attention and heated discussion on the Internet.
On the evening of the 25th, Shenzhen Airport issued a situation report and apologized for the inconvenience caused by this service guarantee. The report showed that Zheng Zhihua took Shenzhen Airlines flight ZH9073 from Shenzhen to Taipei that afternoon. Because when the preceding flight arrived, the resources for international and regional flights near the airport were saturated, so Shenzhen Airport arranged for the flight to dock at the remote aircraft.
In order to facilitate boarding for passengers in wheelchairs, Shenzhen Airport arranges boarding buses for passengers with reduced mobility to provide protection. Since the aircraft will move up and down during the process of passengers boarding and cargo loading, in order to prevent the support equipment from scratching the aircraft, according to safety operating regulations, a height difference of 20cm needs to be maintained between the boarding car and the aircraft door, which will cause inconvenience to wheelchair passengers entering the cabin. Finally, with the assistance of an airline ground attendant and a crew member, Zheng Zhihua safely entered the cabin through the boarding car.
Shenzhen Airport stated that in response to the shortcomings in boarding guarantee this time, United Airlines immediately implemented changes to further improve the service guarantee process and measures for wheelchair passengers: starting from the evening of October 25, flights with wheelchair passengers will provide bridge docking guarantees as much as possible. For flights that are really unable to dock on bridges, The number of on-site support personnel for wheelchair passengers has been increased from 1 to 2 to strengthen on-site support capabilities; the boarding connection device with a certain slope that has been developed and tested in the early stage has been piloted to solve the inconvenience caused by the height difference between the boarding car and the bridge and the aircraft door for passengers with limited mobility.
In the early morning of the 26th, Zheng Zhihua issued a response saying that Shenzhen Airport had apologized to him personally and that he would no longer pursue the matter. He believed that this incident was just the bad behavior of a lift truck driver and not a problem for the entire airport. He only hoped that through this matter, Shenzhen Airport could optimize its services and assistance for people with disabilities.
