Microsoft recently launched a new internal option for employees called "Trusted Technology Review" that allows employees to anonymously raise concerns about the development and use of Microsoft technology. The move was announced by Microsoft President Brad Smith in an internal company memo and disclosed in a securities filing. Through this new policy, Microsoft's more than 200,000 employees can report concerns safely and anonymously in accordance with the company's anti-retaliation policy.
This move comes against the backdrop of recent controversy over the company's business in the Middle East. Earlier reports stated that a unit of the Israel Defense Forces used Microsoft Azure cloud services to track Palestinian phone calls, which triggered employee protests, internal dismissals and resignations. Microsoft subsequently stopped providing some services to the department and began improving its pre-contract review process for projects that require additional human rights due diligence.
Brad Smith said in the memo: "We are strengthening the due diligence process and expanding the channels for employees to report information and concerns related to Microsoft technology development and deployment. A 'Trusted Technology Review' column has been opened in the Microsoft Integrity Portal. Employees can submit information that they believe may violate company policies through this channel, and can do so anonymously. The company will follow up in accordance with the case to ensure that the anti-retaliation policy applies."
He added that the company continues to be committed to improving its corporate governance process and will continue to share experiences and improvement measures. "Microsoft has always been guided by principles and ethics and will continue to listen, learn, and share new actions with everyone."
The background of this dispute involves the Israeli-Palestinian conflict. Hamas militants entered Israel from Gaza on October 7 to launch an attack. Israel immediately attacked Gaza with the goal of attacking Hamas and rescuing the hostages. The United Nations has determined that Israel committed genocide during the war. According to the BBC, as of mid-September, Israel has killed 64,964 people in Gaza, about 90% of the houses have been damaged or destroyed, and basic medical care and basic living conditions have almost collapsed.
The war has sparked fierce divisions around the world, including within Microsoft. Microsoft has been questioned by some employees for providing related technology to Israel. In view of global geopolitical risks, industry analysts believe that such incidents may still occur in the future. It is hoped that Microsoft's new measures can effectively resolve disputes and avoid extreme results such as dismissal due to conflicts of opinions.