Recently, some netizens reported on the Reddit forum that,Under normal use of his bright black Apple Watch S10, the black coating on the bottom case was corroded, and pockmarked silver spots appeared. The netizen subsequently received Apple's official free replacement service.
Today, according to media reports, Apple customer service responded that the paint peeling problem was not accidental.Only focused on the glossy black Apple Watch S10 pre-production batch,Other colors or models have not yet seen similarly widespread feedback.
Customer service also stated that users can contact the official after discovering paint peeling, and they will assist with offline store after-sales service. It is not recommended to handle it by themselves.
It is worth noting that on Xiaohongshu, many users also posted photos of the glossy black Apple Watch S10 with peeling paint, and some users who had expired the warranty also successfully replaced their models with new ones after contacting Apple.
However, some users said that their watches were only out of warranty for one month, and they were told that they could not be replaced when they went to an authorized store. They also were told that they could not do so when they called Apple's support phone number.
Industry analysts pointed out thatThe surface process used in the gloss black version may have process fluctuations in early batches, resulting in insufficient coating adhesion and paint peeling problems.