Recently, Xiao Wang, a college student from Wenzhou, Zhejiang, accidentally spilled mineral water on his classmate’s Lenovo laptop.I searched on the Internet platform and found a store called "JD Quick Repair" that came to repair my car, but I was eventually charged 6,190 yuan. Xiao Wang mistakenly thought that the store's icon and color were similar to JD.com's mascot "JOY" because it was JD.com's official maintenance service.
During repairs, merchants quoted prices on the grounds that the computer motherboard was corroded, the boost chip and memory sound card were faulty, and data recovery was required.
The next day, Xiao Wang sent the computer to Lenovo's official after-sales service for disassembly and inspection. The results showed that the computer had no traces of repairs and the screws were not moved. The photos of the fault previously provided by the merchant were not of the computer sent for repair.
According to the investigation, it was found that there are stores with similar names such as "JD Quick Repair" and "JD Quick Repair" on many platforms across the country. Some of their positioning does not match the location of the phone number, and they have no cooperative relationship with JD.com.
JD.com’s official customer service clearly stated that it does not carry out such computer repair cooperation with external platforms and reminded consumers to carefully screen.
This type of scam often involves counterfeiting official products, concealing quotations, and technical intimidation. They first attract customers with low prices, and then fake malfunctions to force them to pay sky-high prices.
It is recommended that consumers give priority to reporting for repairs through the brand’s official channels and check the authorization qualifications; clarify the quotation and retain the voucher before repair; call the police promptly and complain to the platform if there is a suspected scam.