After nearly two years of development, Pinduoduo has not only gotten rid of its previous impression of unreliability, but has even received numerous praises through the killer trick of "refund only".Many times when the goods received are damaged, you can simply click Refund to get a refund without returning the goods. Moreover, the refund speed is very fast, and the reputation among consumers is getting better and better.
Recently, Taobao issued a public notice regarding changes to the "Taobao Platform Dispute Handling Rules" which caused heated discussion. Among them, Taobao has added provisions based on the platform's own big data capabilities to identify multi-dimensional combinations and make quick refunds or returns for buyers who initiate after-sales that meet relevant circumstances.
Now, JD.com is also following suit.
According to domestic media reports, Rememberong has also recently revised JD.com’s after-sales and transaction dispute handling policies, adding a new standard for users to only refund.
Since then, the three major domestic e-commerce platforms have joined the “refund only” camp.
However, it should be noted that although this policy is a good thing for consumers, it is slightly unfair to merchants.
Because in many cases the problems with the products are not major, and there are even cases where consumers apply maliciously, which will bring considerable losses and pressure to the merchants.
Over time, this may lead to merchants uniformly raising prices to increase profits in order to cope with the losses caused by "refund only".