A car costing more than RMB 400,000 was almost scrapped in a crash, but none of the airbags deployed. Xiaopeng Motors’ response

📅 2026-10-26

Abstract:

Not long ago, my friend was driving and Mr. Liu was traveling in the passenger seat. In order to avoid the concrete mixer truck in front of it, it hit a green belt, trees, telephone poles, and rocks and then rolled over.

The vehicle was almost scrapped, but none of the airbags in the vehicle were deployed, including the passenger airbag and the head curtain airbag.


Mr. Liu said that the speed of the car was 87 yards at the time. The two men woke up after a brief coma and were not physically injured.


The car is totaled, why doesn’t the airbag deploy? Mr. Liu contacted after-sales service,

The other party said that "the impact was not strong enough" and "the impact point was wrong."


"I don't know how fast I have to drive to drive hard enough. Do I have to find a spot to hit him when there is an accident?" Mr. Liu was speechless.

The reporter noticed that the user manual often uses "possible" expressions for airbag deployment conditions, without clear standards.


In this regard, the 4S store said it was inconvenient to accept an interview; Xiaopeng responded via email that "this accident did not meet the triggering conditions of the airbag collision sensor" and respected the customer's entrustment of a third-party appraisal.


The manufacturer contacted Mr. Liu and wanted to remove the computer module for testing, but Mr. Liu was worried about what if all the data on the car system was modified or deleted by the other party? He expressed his willingness to find a qualified third-party agency for testing at his own expense.


The lawyer suggested that both parties jointly seal the physical evidence before sending it for inspection, and apply for evidence preservation or judicial appraisal if necessary; after the car owner initially provides evidence, the burden of proof shifts to the manufacturer.

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