Abstract:
A Reddit netizen posted recently that he spent $650 on a second-hand computer with an original price of $1,500 on the OfferUp platform a few months ago. After downloading a Windows update last month, the computer was suddenly locked remotely and could not be used normally.
After the post was posted, Fragile, a partner of NZXT and responsible for operating the Flex rental program, appeared in the comment area and directly revealed the reason why the computer was locked: This computer is a rental device of NZXT Flex, and the seller neither owns it nor has the right to sell it.
However, in order to protect the rights and interests of consumers and combat piracy, the manufacturer has proposed a compensation plan: as long as the buyer can provide transaction records, chat screenshots and seller information, and hand over the stolen computer to the local police, the manufacturer will send him a brand new computer for free as compensation.
It is understood that NZXT's computer rental plan will start in 2024 and is positioned to provide solutions for users who are in urgent need of computers but are temporarily unable to afford the one-time purchase expense.
However, the program ran into trouble after more than a year of operation, because the company had previously faced a class-action lawsuit in California over issues with the leasing process and had to pay up to US$3.45 million (approximately RMB 24.84 million) in compensation.
Because of this, many netizens commented that the result of this processing can be regarded as a rare rights protection victory for users after buying fake or black goods. NZXT and Fragile have also received a lot of praise.
The netizen is currently waiting for the shipping label and shipping instructions. After delivering the old machine to a FedEx outlet, the new computer will be shipped out later.
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