Abstract:
BYD Auto today issued a "Statement on Rim Assembly Problems on Some Datang Vehicles" in response to user feedback about the "reverse front and rear rim installation" problem. Previously, some owners of BYD Datang EV reported that the front and rear rims of the car they purchased were installed backwards, and they did not receive any notification from the brand or manufacturer. They only learned of this situation after checking at a 4S store.
The statement said that in response to feedback from some users, the company has completed verification: the problem was caused by a code entry error by the rim sub-assembly supplier (Hubei Boyu Industrial Co., Ltd.), resulting in incorrect assembly of some vehicles. The company has immediately carried out inspections and coding corrections to ensure that similar assembly problems will not occur in subsequent batches; at the same time, the supplier has added visual error prevention and other mechanisms for the production line to avoid such errors in the long term.
BYD stated that after special testing, the vehicles involved did not affect the control and there were no safety risks in driving. Owners of the vehicles involved will be invited to go to local service stores to have their vehicles inspected for free and the rims professionally replaced. The owners will also be provided with scooter or transportation expense compensation.
"We deeply apologize for the trouble this incident has caused to all car owners. From now on, the vehicle warranty will be restarted for the wrongly installed vehicles. Our company will conduct a comprehensive review and collaborate with suppliers to make continuous rectifications to live up to the trust of users."
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