Abstract:
On October 22, according to 1818 Golden Eye, Ms. Zheng from Shangyu, Shaoxing bought a Redmi mobile phone for her father at Xiaomi Home in Hecheng, a city worth millions, on October 14. After enjoying the national subsidy, she paid 1,699.15 yuan. From the next day, she received multiple business processing text messages one after another, showing that she had been added to the family network and had applied for the "blood pressure treasure" activity.
According to the content of the text message, this activity will give you a blood pressure monitor and 2GB of national data per month. The monthly fee is 10 yuan. The contract period is 24 months. If you cancel during the contract period, you will be required to pay liquidated damages. The amount is 10 yuan multiplied by the number of months in which the contract has not been performed. Ms. Zheng said that the clerk asked for the verification code and asked her to sign throughout the process, but did not inform her about the event and the contract period. She "didn't tell me about this incident at all."
After Ms. Zheng contacted the handling clerk, the other party replied, "Sorry, I forgot to mention it yesterday." The person in charge of the Xiaomi Home store responded that after the store clerk checked his mobile phone number, he informed him that he could participate in the free gift event with every purchase. The customer recognized it on the spot and handled it on the spot. Afterwards, the customer thought that the contract period was too long and wanted to cancel, so the store canceled it as soon as possible. Regarding the statement that "I forgot to mention it yesterday", the person in charge said, "I must have said it before, and there may be some misunderstandings." He also said that he would actively communicate with Ms. Zheng and "until the customer is satisfied."
At present, related activities have been cancelled, and both parties disagree on whether there was concealment in the communication.
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