Abstract:
On September 28, Luo Yonghao questioned New Oriental Chairman Yu Minhong in the comment area for several days in a row regarding the quality of the universal roller stools sold in the "Make a Friend" live broadcast room, and involved Oriental Selection in the whirlpool of public opinion. In the comment area of Yu Minhong's latest Weibo post, Luo Yonghao said, "It's the third day since the incident of inferior quality sliding stools broke out."
On September 27, some netizens went to the comment area of Yu Minhong’s account to ask about the refund of Liuteng. Luo Yonghao echoed the question in the comment area. He also stated that he only stated objective facts and did not make personal attacks.
As of press time, Oriental Selection has not yet issued an official response to the relevant remarks, and the product link for the sliding stool cannot be retrieved on its platform.
It is understood that the incident originated in mid-September, when a consumer posted a disassembly video, showing that moldy wood boards, waste sponges and other waste materials were used inside the slip-on stool purchased at the Make a Friend live broadcast room. On September 25, Make a Friend issued a statement confirming that the quality problem was true and apologizing. It announced that the products involved would be removed from the shelves in all live broadcast rooms, terminate cooperation with the brand, and implement "refunds without returns" for all consumers who purchased the products, which will be handled uniformly by the platform.
On the same day, Luo Yonghao issued a document as the chief supervisor of Make Friends, admitting that this was a serious quality management incident, and said that the team verified the sales data of the entire platform and found that Oriental Selection also sold the same style of sliding stool, with sales of nearly 10 million yuan, making it the largest consignment sales channel for the product. From September 26 to 27, Luo Yonghao posted several times, pointing out that Oriental Selection did not implement full refunds for the product, nor did it apologize and admit its mistakes. He also unearthed past cases of Oriental Selection's South American white shrimps, Rongan kumquats, TiQ prune juice and other products, saying that they did not provide full refunds.
Luo Yonghao also said that the sales of Make a Friend are about 2 to 3 million yuan, and full refunds have been completed without returns after the incident; Oriental Selection has sold nearly 10 million yuan of the same product, but has not admitted its mistake, apologized, or fully refunded.
Comments