Blogger Han Lu shared his IKEA shopping experience and bluntly said that he encountered formalistic innovation. The self-service checkout process that was originally intended to improve efficiency actually doubled the checkout time.The original intention of the self-checkout model launched by IKEA this time is to allow customers to scan QR codes for products and complete payment by themselves, reducing manual processes and improving efficiency.
However, in actual operation, in order to prevent customers from missing products, the mall arranged additional store staff to verify the products purchased by customers one by one.
This operation makes the original single step cumbersome.The checkout process that originally could be completed by the clerk once by scanning the QR code has become a process where the customer scans the QR code to confirm. Coupled with the second verification by the clerk, the two processes are superimposed, and the overall checkout time is directly doubled., not only did it not make shopping more convenient, but it also greatly reduced the experience. Han Lu also bluntly stated that this innovative method lacked practical significance.
In the comment area, some netizens said that Sam's and Wal-Mart are also like this.
-Sam is like this too. After checking out, he queues up to see how many orders he has placed.
-Walmart is the same. I have seen people carrying bags and walking out immediately after self-service checkout, and being called back to check again. This experience is really terrible, and it is simply insulting to the customer.
