【Standardize ticket refunds, changes and changes Consumers' associations in Beijing, Tianjin and Hebei urge 10 airlines and 5 platforms to make rectifications within a time limit.] On November 6, according to the Beijing Market Supervision Bureau, in order to standardize the order of air ticketing services and effectively safeguard the legitimate rights and interests of consumers, in accordance with the responsibilities entrusted by the "Consumer Rights Protection Law of the People's Republic of China" and the Implementation Regulations of the Consumer Rights and Interests Protection Law of the People's Republic of China, on November 6, the Consumers' Association of Beijing, Tianjin and Hebei held an investigation on ticket cancellations and changes. The results briefing meeting was attended by 10 airlines including Air China, China Southern Airlines, China Eastern Airlines, Hainan Airlines, Xiamen Airlines, Sichuan Airlines, Tianjin Airlines, Juneyao Airlines, Spring Airlines, and Hebei Airlines, as well as 5 online ticketing platforms including Ctrip, Qunar, Fliggy, Tongcheng Travel, and Tuniu. The Beijing-Tianjin-Hebei Consumers Association urged relevant companies to conduct comprehensive self-examination and provide feedback on rectification before December 10. It is understood that the Consumers Association of Beijing, Tianjin and Hebei launched a special investigation on air ticket cancellations and changes in September this year. Through a combination of online questionnaires, experiential surveys and case collections, it conducted an in-depth review of the cancellation and ticketing links. In response to the problems discovered in the investigation, it urged relevant companies to make rectifications in aspects such as unclear disclosure of cancellation and ticketing rules, irregular charging behavior, and insufficient rights protection.