Abstract:
A few days ago, many netizens reported on social platforms that the Sharp TV at home suddenly had a blue screen, stuck screen, could not enter the system, etc. Even if the power was turned off and restarted, it could not return to normal.
Some netizens said that the TV screen was stuck in the last second of the boot advertisement.
Since the problem occurred during the Mid-Autumn Festival holiday, the abnormal situation lasted for dozens of hours, affecting normal TV viewing.
In response, the customer service staff of Sharp's online platform flagship store responded that
The inability to enter the system this time was not due to a TV failure, but due to the ongoing upgrade and update of Sharp's backend system, which is currently affecting users across the country.
Customer service said that the technical team is handling it urgently. The TV can be used normally after restoration, and users do not need to report for repair. It is also recommended not to restore the factory settings or disassemble the TV by yourself.
It is worth noting that some netizens have also shared some recovery methods.
For example, for models that support voice control, you can try to enter the system settings by speaking "Open Settings"; for some models with remote controls with source shortcut keys, you can enter the quick settings from the source interface and choose to restore factory settings.
Regarding the large-scale abnormalities in Sharp TVs, some netizens complained: "It sounds like an upgrade, but in fact it is a malfunction. Customer service can never get through, and hangs up directly without giving a chance to wait."
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